Privacy Policy
This policy explains what GedDev, LLC ("GedDev", "we", "us") collects, why, and what we do with it. GedDev is a California limited liability company at P.O. Box 889, Arcata, CA 95518.
Information we collect
- Contact information
- Name, email address, mailing address, business name, and mobile phone number, when you give them to us.
- Transaction information
- What you bought, when, and the amount. Card details are handled by our payment processor and never reach our systems.
- Service information
- For customers of our website and lead generation service: calls and form submissions made to the tracking number or website we operate for you. For grant clients: the budgets, financial records and organizational documents you share so we can prepare applications and reports. We use them only for your grant work and do not share them with anyone except the funder you are applying to, and only as you approve.
- Technical information
- Standard web server logs, including IP address, browser type, and pages requested.
How we use it
To deliver and support what you bought, to bill you, to send the notifications described in our text message program, to meet our tax and legal obligations, and to detect and prevent fraud. We do not use your information for automated decision making.
Text messaging and consent
If you join our text message program, we keep a record of your mobile number, the date and time you consented, and the method you used to consent. We keep that record for as long as you are subscribed and for a reasonable period afterward, so that we can demonstrate your consent if asked.
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
Message frequency varies. Our own account notifications are typically no more than 4 messages per month. Texts sent on behalf of a client business from that business's local number are at most 2 per completed job, plus any conversation you start by replying. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. See our text message program page for details.
Instagram (GedDev Social)
GedDev Social is our own software for managing Instagram. We use it for our own businesses' accounts and for the client businesses that hire us to manage theirs. A business connects its own Instagram professional account by signing in through Instagram and approving the access the app asks for. We work only on accounts that have been connected this way.
What it uses, and why
For each connected account, the app reads the account ID and username, its posts and how those posts perform, the comments people leave on its posts, and the direct messages people send to it. It also keeps the access key Instagram issues for that account, on a private server we control. We use this only to:
- publish the posts the business has approved, on the schedule it chose;
- show the business how its posts are performing;
- answer comments and messages on the business's behalf, using replies the business approved, with anything else answered by a person.
What it never does
- It never reads accounts that have not been connected to it.
- It never messages anyone first. It only replies to people who commented on or messaged the connected account.
- It keeps each business's data separate and never uses one business's data for another.
- We do not sell this data, share it for marketing, or use it for advertising.
Who sees it
The business that owns a connected account sees its own comments, messages and post results. GedDev works with that information only on the business's behalf. Apart from our hosting provider, which stores it for us, it is not shared with anyone else.
How long we keep it
We keep copies of comments and messages only as long as needed to answer them and keep a customer service record for the business, and no longer than 12 months. We keep post results for as long as we manage the account, so the business can see how it is doing over time. When a business disconnects the app or stops working with us, we stop using the account right away and delete our copies of its data within 30 days.
Disconnecting and deleting
- If you are a business: you can disconnect at any time by removing GedDev Social from the apps and websites connected to your Instagram account in Instagram's settings, or by emailing us.
- If you commented on or messaged a business we manage: email seth@geddevllc.com with your Instagram username and we will delete our copies of your comments and messages within 30 days.
- If you asked for deletion through Instagram or Meta: you will receive a confirmation code. Email it to us at any time to check where your request stands.
Who we share information with
We share information only with the service providers that make our business run, and only what they need: our payment processor, our messaging provider, our email provider, and our hosting provider. When we work on a client business's behalf, that business sees the information that comes through its own website, phone line or Instagram account. We require each of them to protect your information and to use it only to provide their service to us.
We do not sell your personal information. We do not rent it. We do not share it with third parties for their own marketing.
We may disclose information if the law requires it, or to protect our rights, safety, or property.
How long we keep it
Business and tax records are kept for seven years. Marketing and contact records are kept until you ask us to delete them.
Your choices
You can stop text messages at any time by replying STOP. You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing seth@geddevllc.com. If you are a California resident, the California Consumer Privacy Act gives you these rights, and we will not discriminate against you for exercising them.
Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Security
We use industry standard measures to protect information in transit and at rest. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
Changes
If we change this policy we will update the date at the top of this page.
Contact
GedDev, LLC, P.O. Box 889, Arcata, CA 95518. seth@geddevllc.com. (888) 835-4027.